Turning technology into something people actually enjoy talking to

Voice and chat experiences built on LLM and NLU, designed to feel natural and measured to keep improving.

Client
EVO Bank (Bankinter group)

Role
Conversation Designer & AI product Designer
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Conversations about conversation design

NLU vs. LLMs: What’s better when designing a Voice Assistant?
Women in Voice Spain (ES)

Webinar
A screenshot of a virtual video call featuring a woman with long dark hair and a man with glasses, both speaking to the camera. The top part has a blue banner with the text '{CoCoHub}', and the bottom banner reads 'Hello there! Chatbots and voice assistants are one of the most important tools in today's and'.

How to establish trust between a bank and its customers through a chatbot.
CocoHub (EN)

Webinar