Turning technology into something people actually enjoy talking to

Designing voice and chat experiences that feel natural, intuitive, and human. From defining intents and tone of voice to writing dialogue flows and evaluating every response, each interaction was develop to guide and help, while continuously tracking metrics to measure and improve performance.

Year
2020-2025

Client
EVO Bank (Bankinter group)

Smartphone on wireless charger with colorful holographic donut-shaped graphic on screen, next to a laptop on a gray surface.
Event poster for Women in Voice Spain featuring Lorena Restrepo, a conversation designer at EVO Banco, scheduled for May 7, 2025, at 6:30 PM, with logos of sponsors Sixième Son and Monoceros Labs.

Conversations about conversation design

NLU vs. LLMs: What’s better when designing a Voice Assistant?
Women in Voice Spain

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A screenshot of a virtual video call featuring a woman with long dark hair and a man with glasses, both speaking to the camera. The top part has a blue banner with the text '{CoCoHub}', and the bottom banner reads 'Hello there! Chatbots and voice assistants are one of the most important tools in today's and'.

How to establish trust between a bank and its customers through a chatbot.
CocoHub

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