Turning technology into something people actually enjoy talking to

Designing voice and chat experiences (LLM & NLU) that feel natural and intuitive while continuously tracking metrics to measure and improve performance.

Client
EVO Bank (Bankinter group)

Smartphone on wireless charger with colorful holographic donut-shaped graphic on screen, next to a laptop on a gray surface.
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Conversations about conversation design

NLU vs. LLMs: What’s better when designing a Voice Assistant?
Women in Voice Spain (ES)

Webinar
A screenshot of a virtual video call featuring a woman with long dark hair and a man with glasses, both speaking to the camera. The top part has a blue banner with the text '{CoCoHub}', and the bottom banner reads 'Hello there! Chatbots and voice assistants are one of the most important tools in today's and'.

How to establish trust between a bank and its customers through a chatbot.
CocoHub (EN)

Webinar